At Flooring Expert, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services, including inquiring about premium architectural surfaces from brands like Welspun, Bekker, PARÉ, and Cera.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you request a quote, contact us for inquiries, or sign up for our newsletter. This information may include:
- Personal Identification Information: Name, email address, phone number, and physical address.
- Project Details: Information regarding your residential or commercial property to provide accurate flooring and wall panel estimates.
- Technical Data: IP address, browser type, operating system, and browsing behavior collected automatically via cookies when you visit our site.
2. How We Use Your Information
The information we collect is used in the following ways:
- To provide accurate estimates, quotes, and product information for your specific project.
- To coordinate site visits, product deliveries, and professional installation services.
- To communicate with you regarding your inquiries, orders, and customer service requests.
- To send promotional materials or newsletters regarding new collections (e.g., new Bekker Engineered Wood or PARÉ Facades), provided you have opted in to receive them.
- To improve our website functionality and user experience.
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share your information only in the following situations:
- Authorized Brand Partners: If your project requires direct warranty registration or specialized support from our manufacturing partners (e.g., Welspun Flooring, PARÉ Innovations, Bekker).
- Service Providers: Trusted third-party contractors who assist us in delivering our services, such as professional installation teams or logistics and delivery partners.
- Legal Requirements: If required by law, court order, or governmental regulation to protect our rights, property, or safety.
4. Cookies and Tracking Technologies
Flooring Expert may use "cookies" to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the site may not function properly if you do so.
5. Data Security
We implement appropriate data collection, storage, and processing practices, along with security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and transaction data stored on our site. However, no data transmission over the Internet can be guaranteed to be 100% secure.
6. Your Rights
You have the right to request access to the personal data we hold about you, to request corrections to any inaccuracies, or to request the deletion of your data. If you wish to opt out of our marketing communications, you can do so at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
7. Changes to this Privacy Policy
Flooring Expert has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
8. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: